PDRMA Health Program Team

1-630-435-8998

Kim Tam, Health Benefits Consultant

• Manage Member telephone inquiries regarding administration, benefits,
  etc.
• Site visits to communicate benefits, plan design, etc.
• Manage Eligibility process - data entry, follow up for missing or conflicting
  information, filing, etc.
• Manage Audit processes - eligibility certification, student status,
  coordination of benefits, etc.
• COBRA administration

Melissa Bruno, Health Benefits Coordinator

• Respond to telephone inquiries regarding administration, benefits, etc.
• Assist with eligibility process
• Assist with audit processes

Lauren Mucker, Wellness Consultant

• Develop, implement, and deliver health risk management (wellness)
  programs
• Resource for health risk management and wellness questions for Members
• Hope Health newsletter
• Website

Jessica Meyers, Health Program Operations Supervisor

• Manage day to day operations of servicing PDRMA Health Program members and participants
• Implement administration process improvements
• Recommend plan design changes to the Health Benefits Committee
• Monitor service providers and vendors
• Support implementation of new members

Laura Ganschow, Health Program Manager

• Development and administration of the Health Program
• HealthBeat newsletter
• Evaluate coverage, claims, member service, etc.
• Recommend plan design changes to the Health Benefits Committee
• Manage relationships with vendors

Johanna McFadden, Program Coordinator and Jan Herlien, Accounting Manager

• Monthly billing

Martha Rademacher, Director of Finance and Programs

• Overall responsibility for the Health Program

Leslie Reid, Wellness Consultant

• Develop, implement, and deliver health risk management (wellness) programs
• Resource for health risk management and wellness questions for Members
• Hope Health newsletter
• Website